Contact information

Last updated: October 2026

We are here to assist with questions regarding Necheli products, orders, shipping, returns, or your shopping experience.

Contact Us

NECHELI JEWELLERY LLP
Operating under the brand Necheli

Email: contact@nechelijewellery.com
Phone: +91 7842 696 799

Principal Place of Business:
1st Floor
MPM Time Square Mall
Road Number 1, Banjara Hills
Hyderabad, Telangana 500034
India

GSTIN: 36AAYFN5394E3ZJ

Customer Support

For order-related inquiries, please email contact@nechelijewellery.com and include your order number so we can assist you efficiently.

For questions before placing an order, including product details, availability, Ready to Ship or Preorder timelines, please contact us using the email address or phone number above.

We aim to respond to customer inquiries within 1 to 2 business days. Response times may be longer on Sundays, public holidays, and during periods of high order volume.

Order and Shipping Inquiries

Once an order has been placed, please use the contact information associated with your order when contacting us.

For shipping or delivery inquiries, please include your order number and, where applicable, your tracking information.

Please note that contacting us does not automatically constitute an order cancellation, return request, or refund approval. All such requests remain subject to our Refund, Cancellation & Returns Policy, Shipping & Delivery Policy, and Terms of Service.

Business Hours

Customer inquiries are handled during regular business days in India.

Necheli is based in Hyderabad, Telangana, India, and response times are based on Indian Standard Time (IST).

Returns and Damaged Order Inquiries

For an eligible return request, please contact us within the timeframe specified in our Refund, Cancellation & Returns Policy.

If you believe your order arrived damaged, materially defective, or incorrect, please contact us within 48 hours of confirmed delivery and include your order number and the documentation specified in our Refund, Cancellation & Returns Policy.

Please do not send a product back without receiving return authorization and instructions from Necheli.

Privacy and Legal Inquiries

For questions concerning our policies, your personal information, privacy rights, or other legal matters relating to your use of our website, please contact:

Email: contact@nechelijewellery.com

For privacy-related requests, please use the subject line “Privacy Request” where possible.

Legal Entity and Postal Address

NECHELI JEWELLERY LLP
Operating under the brand Necheli

1st Floor
MPM Time Square Mall
Road Number 1, Banjara Hills
Hyderabad, Telangana 500034
India

GSTIN: 36AAYFN5394E3ZJ